5-Year Warranty Policy

At WAJD, we stand behind the quality and performance of our products. Every purchase includes a 2-year limited warranty, ensuring your peace of mind.

Coverage

  • Duration: 5 years from the date of purchase.

  • Scope: This warranty covers manufacturing defects in materials and workmanship under normal use.

  • Products Covered: All WAJD-branded products purchased from WAJD (www.wajd.ae) or authorized retailers.

What Is Not Covered

  • Normal wear and tear (e.g., cosmetic damage, minor scratches).

  • Damage caused by misuse, accidents, unauthorized repairs, or improper maintenance.

  • Use with improper voltage or power supply.

  • Incidental or consequential damages, including but not limited to loss of personal property or personal injury.

How to File a Warranty Claim

  1. Contact Us: Email us at Info@wajd.ae with your order details, proof of purchase, and a description of the issue.

  2. Assessment: Our customer care team will assess your claim. If approved, we will provide you with a return authorization.

  3. Return Shipping: Pack your product securely. We will coordinate shipping or provide a prepaid return label (varies by region).

  4. Repair/Replacement: Once we receive and inspect the item, we will either repair or replace it, free of charge. In rare cases, if your product is discontinued, we may offer a comparable replacement or a refund.

Proof of Purchase

To validate your warranty claim, please retain:

  • The original receipt or purchase confirmation email.

  • Any product registration information, if applicable.

International Customers

Our 5-year warranty applies worldwide. However, shipping times and processes may vary based on your region. You are responsible for any customs fees or duties associated with the return shipment.

Disclaimer

This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction. No WAJD reseller, agent, or employee is authorized to make any modification or extension to this warranty.

For any questions or further clarification, please reach out to our support team at Info@wajd.ae. We appreciate your trust in WAJD and remain committed to delivering quality products and exceptional service.